Shipping
TAKING CARE OF YOUR PACKAGING FROM START TO FINISH
We hold thousands of lines in stock and our out of stock rates by line are generally below 5% (there are exceptions during the Christmas period). We work hard at being responsive to out of stock occurrences and we pride ourselves on making sure we have what you want available or offering alternatives to you.
What happens when we receive an order
When we receive an order on Monday-Friday, we send the order through to picking. We always aim to dispatch orders as quickly as we can, but due to unprecedented demand on our products and a very high number of orders, we currently send orders out within 3-5 working days after they have been placed on our website. We work hard to get as many orders as possible in progress but during this busy period there might be a slight delay.
Please note, once a parcel has been added to the packing cage we are unable to amend or cancel the order. If you need to add to your web order after it has already been processed, we will need to raise and take payment for a separate order.
An estimate of delivery options and estimated shipping times is included below.
For UK Customers
The following guidelines apply to UK deliveries:
- Charge for UK delivery- £9.95 courier delivery + vat on orders less than £150 (UK mainland)
- Over £150.00 (before VAT) – Delivery is free
Courier Service
1 Hour Delivery Window issued by email and/or SMS Signature required on delivery – Online track and trace consignment tracking code provided online following shipping
- UK Mainland services (excluding Scottish Highlands and Islands)
- Standard (1 day or 2 day in busy periods)- £9.95 + VAT
- Pre-10:30am- add cost
- Pre-12:00pm- add cost
- Saturday and Sunday timed delivery options available but must be handled through the customer service team
- Scottish Highlands
- 2 day service from despatch
- Scottish Islands
- 2-5 day service from despatch
- Northern Ireland
- 2 day service from despatch
- Northern Ireland
- Channel Islands & Isle of Wight
- 2 day service from despatch
- Channel Islands & Isle of Wight
- Isle of Man and Scilly Isles
- 2 day service from despatch
- Isle of Man and Scilly Isles
UK & Offshore Notes
- Scottish Islands – 2-5 day delivery
- Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
- Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
- Services may be affected by weather – we will advise in circumstances when this occurs
For EU Customers
We ship to all EU countries and offer delivery pricing which is calculated by our warehouse according to your order size and destination – these are grouped in zones. The list below gives the delivery lead time from day of despatch. We use several different couriers, including DHL, UPS, and FedEx.
Any orders we send are dispatched on DAP shipping terms, which means we will take care of the export, but once the order arrives in the destination country any import taxes and duties are payable by the customer.
- EU Zone 1 (BEL, IRL, FRA, DEU, LUX, NLD) [Road Service – 2-3 days]
- EU Zone 2 (AUS, DEN) [Road Service – 3 days]
- EU Zone 3 plus Sweden (CZE, ITA, SVK, ESP, SWE) [Road Service – 3-4 days – Sweden + 1-2 days]
- EU Zone 4 (EST, FIN, HUN, POL, PRT, SVN) [Road Service 4-5 days]
- EU Zone 5 No Customs Clearance Charge (BGR, GRC, LVA, LTU, ROU) [Road Service 4-6 days +2 days GRC]
- EU Zone 5 inc. Customs Clearance Charge (BIH, HRV, ISL, NOR, SRB) [Road Service 4-6 days] – DAP-cleared
FOR NON-EU CUstomers
For all other countries except the United States of America* please contact us to arrange the best method of shipping. We can also offer ex works prices and arrange to attach shipping labels for your own courier to collect. *Currently, due to significant variation between FDA and UK/EU legalisation we do not ship to the USA.